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MIVA FAQ
What
is Miva Merchant?
Miva Merchant is a browser-based storefront and catalog development
tool that integrates cataloging, product maintenance, category management,
and shopping cart functions, along with order and credit card processing
into one package. Multiple stores can be maintained by one central
administrator, or specific store functions can be delegated to sub-administrators.
Merchants are able to easily manage their own stores through a user-friendly,
browser-based interface.
Where can I see a demo of Miva Merchant?
The Miva Web site has an excellent Runtime
Shopping Demo that illustrates one possible implementation of
the Miva Merchant Storefront Development and Management System.
Where can I see some actual sites using Miva Merchant?
The Miva Galleria contains
a helpful list of sites created using Miva Merchant.
How do I install Miva Merchant?
We have put together a convenient Virtual Server bundle called the
Miva Merchant Server. The Miva Merchant Server comes with the powerful
Miva Merchant solution which is then packaged with a Fully Functional
Virtual Server. You can easily order this bundle using our online
Order form.
Can I upgrade or downgrade from a Virtual Server A, B, or C to
a Miva Merchant Server?
You may upgrade any existing Virtual Server A, B, or C to any Miva
Merchant Server A, B, or C. You may also upgrade or downgrade any
existing Miva Merchant Server A, B, or C to another Miva Merchant
Server type. However, due to licensing restrictions, you may not downgrade
a Miva Merchant Server to a Virtual Server A, B, or C.
Can I have multiple store fronts?
Multiple stores can be maintained by a single central administrator,
or specific store functions can be delegated to different developers
or merchants. There is a one time charge to develop an
additional store within Miva Merchant. To acquire an additional store
license please see the Miva
General Store and select the Miva Merchant Additional Store
(Add a store to domain license).
Can a unique store be created for each Virtual Subhost on my Miva
Merchant Server?
Yes. The entrance to each store and any static content regarding your
company or products can be associated with a unique domain name. However,
the storefront functionality such as product lookup, category presentation,
shopping basket, and order forms are all accessed from a separate
generic domain name such as genericstore.com/customer. For example,
the two stores Main Street Interiors and Mr. Microwave reside on the
same Virtual Server. You can access each store directly via the domain
name; however, when a product is selected for purchase, you are taken
to the main domain name associated with the Miva Merchant Server (i.e.
http://www.beachserver.com/.....Store_Code=street&Product_Code=31-wd9776).
This solution allows you to host multiple stores on the same Miva
Merchant Server at a very low cost. Note: to have multiple sites you
must purchase an additional store license as described in the question
above.
Can I use the Miva Merchant License that I get with my Miva Merchant
Server on another hosting company?
No. Our special pricing for the packaged bundle of the Virtual Server
and Miva Merchant cannot be separated. Likewise, the license works
only in conjunction with our Miva Merchant Server.
Who do I contact for technical support or help?
We provide installation support for Miva, which should be handled
automatically when ordering the Miva Merchant Server. All other technical
support is available directly from Miva. Miva offers unlimited free
support for Miva Merchant via a threaded web-based discussion forum
and an e-mail list server group. In addition, Miva offers paid phone
support options. For complete details see the Miva
Support Web site or contact them via e-mail at support@miva.com.
Where can I get a copy of the Miva Merchant Handbook?
Complete Miva Product Documentation
is available on the Miva Web site. Miva has created helpful PDF documents
that contain full documentation for the Miva Merchant product.
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